Our Formations
Why train with us ?
Hospitality jobs are too often seen as 'easy' jobs or student jobs because they don't necessarily require a degree, but not everyone can deliver excellent service.
It's the difference between a standard service and an excellent service that will set you apart from the competition, and give you a definite competitive edge.
To help you solve this problem, we have created the "Excellence in Hospitality" training course. This course is designed to turn every interaction into a memorable experience. The welcome is the first interaction you have with your customer. You only get one chance to make a good impression, which is why we focus on the skills and fundamentals that make the difference between ordinary service and exceptional, outstanding hospitality.
Our training library is continuously evolving to integrate industry best practices and address the current challenges of hospitality.
Examples of modules:
Excellence in Welcome and Customer Relations: techniques to create a memorable first impression and build trust.
Managing Key Moments in the Customer Journey: how to anticipate, personalize, and exceed expectations.
Leadership and Service Culture: engaging managers in developing a sustainable culture of excellence.
These trainings, whether tailor-made or selected from our catalog, share a common goal: raising your standards and turning every customer interaction into a remarkable experience.
Fundamental Principles of Hospitality :
Understanding the importance of hospitality in the customer experience. Cultivating a positive and empathetic attitude.
Communication and Interpersonal Skills :
Developing effective communication skills. Handle difficult situations with grace and professionalism.
Personalising the Customer Experience :
Learning to anticipate customer needs. Create personalised experiences to build customer loyalty.
Time Management and Organisation :
Optimising reception processes for maximum efficiency. Manage multiple tasks while maintaining a high level of service.
Practical training :
Live reception simulations to reinforce skills. Personalised feedback and expert advice.
Benefits of training :
Increase customer satisfaction and loyalty. Create a welcoming culture within your organisation. Enhance your company's reputation through exceptional customer service.